Differentiate Yourself.

Frequently Asked Questions

Q. Who is CBL?

A. Founded in 1993, CBL Data Recovery Technologies Inc. (CBL) is a leading provider of data recovery services. Headquartered in Markham, Ontario, Canada, CBL has established operations around the world to offer vital data recovery services to computer users when access to data is hindered. CBL facilities can be found in Argentina, Australia, Barbados, Brasil, Canada, China, France, Germany, India, Japan, Singapore, Taiwan, United Kingdom, and the United States.

Q. How do I become a CBL partner?

A. Complete and submit the online registration form. A CBL business development representative will contact you upon receipt of your application. You may also contact CBL.

Q. What types of partnership are there?

A. CBL conducts business with Value Added Resellers, Original Equipment Manufacturers, consultants, consumer electronics retailers and distributors (both wholesale and trade), amongst others. Refer to the CBL Data Recovery Advantage Partner Program overview for more information.

Q. My company is a small firm. Can we submit an application to become a CBL partner?

A. Yes. CBL partners represent a cross section of the channel community. Our partners range from single site, sole proprietors to publicly traded multinationals. Complete and submit the CBL Data Recovery Advantage Partner Program online registration form.

Q. What is my discount/commission?

A. Your discount/commission structure is set according to the terms agreed upon. Please register or contact a CBL Business Development representative for more details.

Q. I don't want my customers to know that I am using a sub-contractor for data recovery. Is this feasible?

A. CBL can deal directly with partners or their customers. CBL can structure an arrangement whereby all contact with your customer, whether written or verbal, is conducted under your company's name.

Q. Will my customer's information remain confidential?

A. Yes, information remains confidential. The integrity of CBL's business depends on the trust of our customers which include members of the financial services and justice communities, as well as the conduct of our employees. All CBL employees are bound by a non-disclosure agreement. All CBL facilities have multiple physical security features including alarm and closed circuit television (CCTV) systems which are monitored 24 x 7, 365 days a year.

Q. How do partners submit a job for a quote?

A. The process of submitting a job is simple. Partners may submit a job online or call a CBL Data Recovery facility. Please refer to Start a Recovery for details on how to submit a job.

Q. How do I track a customer's job?

A. As a CBL partner, you have access to CBLís online tool to log and track your customersí jobs which are individually identified by a unique Project ID number. Partners can access current updates on the status of any submitted jobs as well as review historical data on past projects contained in the database. Partners can integrate the tracking system with their RMA tracking system for seamless operation.

Q. Data recovery sounds complicated. Is it?

A. CBL employs proprietary techniques to retrieve data quickly and effectively from a wide array of affected media for customers ranging from large enterprises to home users. Through ongoing R&D efforts, CBL constantly improves and expedites the manner in which data recovery is conducted in its Class 100 clean rooms.

Q. What happens to the failed HDD or tape?

A. Customers may elect to have their media destroyed or returned.

Q. Will a CBL representative visit my client's site, if requested?

A. Yes. Onsite services are available at an additional charge. Please contact your CBL Business Development member to discuss specific situations.

Q. What do you mean by ďNo data, No chargeĒ?

A. If the specified target data is not recovered, CBL does not invoice its DRA partner. Customers only pay for results!

Q. How long does the recovery of data take?

A. Evaluation of your customerís storage media and data takes approximately 6 hours. Data recovery varies according to the media, the degree of difficulty with the media and any problems associated with the physical recovery of the data performed in CBLís Class 100 clean rooms.

Q. Can CBL recover photographs from digital cameras?

A. Yes. CBL recovers digital photographs from the flash cards and memory sticks of cameras. We have successfully recovered this type of data for both amateur and professional photographers around the globe.